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                          303, Second Floor,
          Sant Nagar, East of Kailash
                New Delhi 110065 India

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           T: 91-11-46688000 (100 Lines)
         Email : info@smartsystems.co.in
 
Seamless Solutions
 
 
  Key Aspects
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               Business Planning
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                     Target Market
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             I T Infrastructure Planning
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         Facility Management Service
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          Exchange Consulting Services
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                      Team Smart
 
 
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         Delivering Business Solutions
 
 

Information Technology has ushered in globalization in every sphere of our lives, including the way we conduct business. We deliver a range of business solutions that will help you manage your work seamlessly, whether you are sitting in the office environs with access to internal resources or on the move.

IT Infrastructure Planning
Facility Management Services
Help Desk Management Services
Infrastructure Switching and Routing
LAN & WAN Infrastructure
Microsoft Exchange Consulting Services
Microsoft Windows Server Systems
Security Solutions (Firewall/ VPN & UTM)
Wireless Connectivity
Citrix Solutions

   
     
        IT INFRASTRUCTURE PLANNING
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Your network is central to your business processes. Any network outages and security lapses can be devastating. You need technology assistance to help your business get the most out of its network and keep it up and running every hour, 365 days a year.

Smart Systems Solutions Pvt. Ltd. is uniquely suited to help your business accomplish this need. Let us handle technology so that you can focus on what you do best.

Infrastructure planning includes:

  • Doing a realistic assessment of your needs.
  • Drawing a Bill of Materials that comprises a list of equipment, devices, applications and solutions needs.
  • Charting a cost-effective price list.
  • Setting up of the actual IT infrastructure after necessary approvals.

The SSSPL team comprises experienced and certified engineers and technicians with areas of expertise ranging from LAN/WAN design to network security to business process development and technology implementation.

SSSPL offers the following in IT Network:
Security Solutions (Firewall/VPN and UTM)
Facility Management Services
Help Desk Management
Enterprise Level Storage Strategies and Solutions
Microsoft Exchange Server
Microsoft Windows Server
Wireless Connectivity
Infrastructure Switching and Routing
LAN & WAN Infrastructure
Citrix Solutions

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        FACILITY MANAGEMENT SERVICES
       
 

A business requires experience, sometimes many years, in building and managing networks. With Facility Management Services, you have the option of saving on the cost (and time) associated with hiring a certified, in-house IT staff.

Option 1: We provide Resident Engineers who will report to you on a daily basis and cater to the office’s daily support requirements. Onsite maintenance of entire IT operations will be done as per a service contract.

Option 2: We provide dedicated, maintenance support team of engineers who are on call 24X7.

Smart Systems Solutions Pvt Ltd’s Facility Management Services are specifically designed to optimize the Total Cost of Ownership.

Few deliverables includes:

  • With FMS, you have the assurance of back-up support staff in the event a Resident Engineer/ Support Engineer is unable to report to work.
  • Constant inspection of equipment.
  • Hot fixing the software/operating systems with latest patches.
  • Preventive maintenance to archive business critical data/ applications.
  • Update on and guide customers on the latest technologies.
  • Vendor management services.
  • Monthly IT audit.
 
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         HELP DESK MANAGEMENT SERVICES
       
 

Services cover the entire spectrum—from the topology to the closure of the call.

  • Call logging: Through telephone, mail or by personally intimating the Help Desk within your office.
  • Prioritization: Assigning severity or priority to the call depending on the criticality of the usage/ user.
  • Call Allocation and Tracking: Filling the entries in the call report, allocating to the concerned engineer and tracking the call through co-ordination with the end-user.
  • Customer’s Status and Registering User Feedback: Closing of call on confirmation with the end-user. Unless the end-user is satisfied, the status of the call to remain open.
  • Escalation:  Escalated support provided by specialized team.
  • History: Document facilitates to understand and identify the nature of problems particular to a machine.
  • Inventory and Logistics Management: Hardware upgradation requirements are registered at the Help Desk software.
  • MIS Report Generation: Periodical reports are generated to find the response and the resolution time. These reports are passed on to the systems department of the company for perusal.
  • Generating Knowledge Database: On analyzing the nature of end-user calls on desktop software, a database can be created to understand the kind of problems users are facing on different software platforms. Based on these reports training programmes are conducted for end users.
 
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        INFRASTRUCTURE SWITCHING AND ROUTING:
       
 

Switching versus Routing is an old debate.
Router connects two or more different network and forward data packets along the networks. Router uses forwarding table and headers to determine the best path for packet forwarding.

Switch is used to connect many devices using Ethernet cable in a network. It uses CSMA/CD technology and generally broadcast the traffic.

Network using Layer 2 switches did not converge well. But now with the introduction of L3, you have the option of switching and routing in one technology.

Smart System Solution Pvt Ltd delivers and implements best and cost-effective solutions of Cisco and Juniper-based routing and switching technologies.

  • SSSPL provides:
  • Network topology design.
  • VLAN on L2 and L3 switches.
  • InterVlan routing using L3 switches, Routers, ASA, Fortigate firewalls.
  • Static and dynamic routing.
  • MPLS, Frame Relay.
  • ISDN configuration.
  • Monitoring and troubleshooting.

 
       
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       LAN & WAN INFRASTRUCTURE
       
 

Our customers have often said that it is hard to keep pace with emerging technologies and decide on the best option available. We agree.

As service providers, Smart Systems Solutions Pvt Ltd spends a dedicated amount of time to keep up-to-date with changing technologies. With an eye on the needs of the market, we discern the ones that are imperative to ease business from those that have only a design appeal.

“Optimizing your network” to us means successful implementation and constant upgradation of hardware and software resources. It also means we deliver a cost-effective solution that leverages your existing investments, meets your business needs, and uses proven technology that will support your long-term business goals.

With years’ of experience on their side, our technical engineers have a proven track record encompassing a wide range of business models. We have also developed strong relationships with the manufacturers we represent, providing access to support resources not commonly available.

SSSPL offers a variety of LAN/WAN technical services.

  • Equipment Configuration
  • Implementation
  • Equipment Relocation
  • Technical Support
  • Connectivity Analysis
  • Traffic/Protocol Analysis
  • Data Storage and Replication
  • Infrastructure Management
  • QOS Implementation
 
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       MICROSOFT EXCHANGE CONSULTING SERVICES
 
 

Microsoft Exchange Server is the industry’s leading messaging (communications) and collaboration application. It is an important productivity tool that can significantly enhance your business’ bottom line. Businesses that use Microsoft Exchange have reported Return on Investment of 200% to 900% over the first two years.

Microsoft Exchange is rapidly becoming the e-mail platform of choice for many organizations. At the same time, these companies are discovering that maintaining the internal environment that supports their Exchange infrastructure is costly and time-consuming. Outsourcing Microsoft Exchange management is a cost-effective way of keeping Exchange in proper running condition.

With Microsoft Exchange as one of our core competencies, Smart Systems Solutions Pvt Ltd provides hardware and exchange-related solutions on the Microsoft Exchange 5.5, 2000, 2003 and 2007 platforms.

SSSPL can either take control of and/ or assist your existing staff with:

  • Systems design
  • Initial rollouts
  • Migrations and upgradation from old mailing systems
  • Security planning
  • Disaster recovery (mailbox, store and server)
  • Fighting spams and viruses
  • Maximizing uptime
  • Performance tweaking
 
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       MICROSOFT WINDOWS SERVER SYSTEMS
 
 

Today, networked computing is more important than ever before for businesses to remain competitive. As a result, modern operating systems require mechanisms for managing the identities and relationships of the distributed resources that make up network environments. The solution is the MICROSOFT WINDOWS SERVER WITH ACTIVE DIRECTORY.

Microsoft Windows Server can help you consolidate the management of your existing network environment, increase network security, and integrate many different components into one scalable network.

Your business network could benefit from establishing and managing a Microsoft Windows Server-based Active Directory, but does your business have the expertise required to build and manage your network and Active Directory?

If the answer is no, then Smart Systems Solutions Pvt Ltd has the answer. Maintaining these systems can be costly over time. This need not be the case. At a fraction of the cost of running an in-house IT department, you can outsource your network needs to SSSPL. We are available remotely or for on-site support 24X7.

We offer:

  • Windows server design and implementation
  • Active directory planning and designing
  • DNS and DHCP integration
  • Migration and up gradation
  • Monitoring and maintenance
  • Domain controller-based policies
  • File and print server
  • Terminal, RAS and Radius Server
  •  Fine tuning and hotfixing with latest patches
 
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        SECURITY SOLUTIONS (FIREWALL/ VPN & UTM)
 
 

“Ignorance is Not Bliss When Your Business is at Risk.”

A Firewall is a set of related programs located at a network that protects the resources of a private network from external or other networks. An enterprise with Intranet that allows its workers access to the wider Internet installs a Firewall to prevent outsiders from accessing its own private data resources and for controlling what outside resources its own users can access by deploying VPN (Virtual Private Network) services.

UTM (Unified Threat Management) adds URL-filtering, Antivirus/ Antispam and IPS services at gateway in addition to Firewall/ VPN capabilities.

Smart System Solutions Pvt Ltd’s team of security experts are dedicated to servicing/ offering you around-the-clock design, installation and monitoring of Checkpoint, Cisco, Fortigate, Cyberoam and Juniper Firewall and UTM devices.

Whether it is a simple Internet access point or a multi-site enterprise network, we can help you keep your network secure. These services include, but are not limited to:

  • Needs and Risk Assessment
  • ICSA Certified Firewalls
  • Topology Mapping
  • Physical Access Analysis
  • Policy Review and Recommendations
  • Firewall Analysis, Design and Implementation
  • Onsite Incident Response
  • Intrusion Prevention (IPS)
  • IPSEC/ PPTP/ L2TP/ SSL VPN
  • Content Filtering-based on URL, File and Banned words
  • Platform and Hardware Selection
  • Spam and Virus Protection
  • Log Monitoring
  • Symantec and Trend micro Antivirus for Enterprises
  • Baracuda Spam, Web and IM Filtering
 
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        WIRELESS CONNECTIVITY
 
 

Latest technologies such as Wireless LAN help with your productivity, but it is difficult identifying the right solution that delays or hampers you from adopting the technology. Adopting the latest technology is a MUST sometimes.

WLAN connects two or more computers without using wires, utilizing OFDM modulation based on radio networks. It uses 802.11 standard developed by IEEE in 5 GHZ and 2.4 GHZ public spectrum bands. 802.11 family mainly includes 802.11a,b or g, based on operating frequency, throughput and range.

Smart Systems Solutions Pvt Ltd have solutions for Wireless using Cisco, Linksys, D-Link, NetGear and Aruba Controller and APs.

We offer:

  • Wireless Solutions
  • Field Survey
  • Solution Proposal
  • Implementation and Commissioning
  • Managing the Wireless Network
  • Securing and Rouge AP detection
 
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           CITRIX SOLUTIONS
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Citrix is a remote access/ application publishing product that allows you to access applications available in central Presentation Servers. It lets you connect to applications remotely—from WI-FI and Broadband serviced areas, Internet kiosks, smart phones and other devices outside the corporate network.

Citrix gives the user the experience of working in the office and availing the work station resources (seamless desktop integration), whereas in reality the application is running on a Citrix server, usually hosted in the corporate environment.
Some of the Citrix solutions we provide are:

  • Upgrade from FR3 to MPS
  • Application Publishing
  • Printing Management
  • Farm Designing
  • Policy Configuration
  • Secure Gateway

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